Privacy Policy

  1. Introduction

    1. Librex Educational Ltd. is committed to ensuring that your privacy is protected. Please be informed that the data taken from the website www.librex.co.uk will be held by us under strict conditions of privacy and confidentiality: with the complete assurance that your data will not be used for any purposes other than those for which it was originally solicited, as specified herein.
    2. This policy applies where we are acting as a data controller with respect to your personal data; in other words, where we determine the purposes and means of the processing of that personal data.
    3. This privacy policy sets out how we use and protect any information that you give Librex Educational Ltd. when you use this website.
    4. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of the website and service(s), we will ask you to consent to our use of cookies when you first visit our website.
    5. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
    6. In context of this policy, "us", "we" and "our" refer to Librex Educational Ltd. Details about us can be found here.
  2. How we use your personal data

    1. We may collect and process data associated in your account ("account data"). The account data encompasses your name, email address(es); delivery and billing address(es) with additional address(es); Telephone number(s); VAT number; and an encrypted password. The account data is obtained/originating from yourself, when either registering for an account or raising an purchase order with us. The account data may be collected and processed with the sole intent of operating our website, providing our services, ensuring the security of our website and services, and communicating with you. The legal basis for this processing is consent and contractual, whereby processing is necessary in relation to a contract which you have entered into with us, or because you have asked for something to be done so you can enter into a contract with us.
    2. We may collect and process data about how our website is used by you ("usage data"). This usage data includes browser type, version, operating system, referral source, visit duration, page views, website navigation paths and audience demographics and interests; as well as information about the timing, frequency and pattern of your service use. The usage data is obtained/originating from our analytics tracking system in an anonymous and secure manner, as such that, it is only accessible by our IT team and no personally identifiable data is collected with this data. This usage data may be collected and processed with the sole intention of understanding how our website is used. The legal basis for the processing of usage data is consent, whereby no analytical data will be gathered if you decide not to accept the use of cookies on this website, and our legitimate interests, specifically monitoring and improving our website and services.
    3. We may collect and process your personal data that may be provided during the use of our services and website("service data"). The service data may include your name, email address(es); delivery and billing address(es); Telephone number(s); and VAT number. This service data is obtained/originating from yourself through the use of our services and website. This service data may be collected and processed with the sole intent of providing our services. The legal basis for this processing is contractual, whereby processing is necessary in relation to a contract which you have entered into with us, or because you have asked for something to be done so you can enter into a contract with us.
    4. We may collect and process data within any enquiry you send us regarding goods and/or our service(s) ("enquiry data"). The enquiry data may be processed for the sole intent of answering your enquiries. The legal basis for this processing is consent.
    5. We may collect and process data regarding transactions, including the purchases of our goods and services, that you enter into with us and/or our website ("transaction data"). This data may include your contact details: Name, address(es), telephone number, and email address(es); and the related transaction details. The transaction data may be processed for the sole intent of supplying the purchased goods and services, and keeping true records of those transactions. The legal basis for this processing is the performance of the contract and/or at your request taking the steps to enter into such a contract; and our legitimate interests, specifically the correct and proper administration of our website and business.
    6. We may collect and process data provided by you when subscribing to our email notifications and newsletters. ("notification data"). This data may be processed with the sole intent of sending you related notifications and newsletters, for which you have subscribed to. The legal basis for the processing of this data would be consent, whereby you have opted-in to receive our email notifications and newsletters.
    7. We may collect and process any data contained in or relating to any communication that is sent to us by you ("correspondence data"). This data may include content of the communication and the metadata associated with the communication. The correspondence data may be processed for the sole intent of communicating with you and record keeping. The legal basis for this processing is our legitimate interests, specifically the correct administration of our website and business and communications with users.
    8. We may collect and process personal data identified in this policy where required for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, specifically the protection and assertion of our legal rights, your legal rights and the legal rights of others.
    9. We may process personal data identified in this policy where required for the reasoning of managing risks or obtaining professional advice. The legal basis for this processing is our legitimate interests, specifically the proper protection of our business against risks.
    10. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process correlated personal data where such processing is inevitable to the compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
    11. Furthermore, please do not supply any other person's personal data to us, unless we prompt you to do so.
  3. Providing your personal data to others

    1. We may impart personal data to our professional advisers insofar as reasonably required for the reasoning of managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
    2. We may impart personal data with the "service data" categorisation, to our suppliers insofar as absolutely required for the fulfilment of our services and business.
    3. Financial transactions relating to our website and services may be handled by our payment services provider, namely PayPal. We will share transaction data with our payment services provider only to the extent required for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices on their website, at Paypal.
    4. In addition to the specific disclosures of personal data set out in this Section 4, we may impart your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is required for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  4. Retaining and Deleting Personal Data

    1. This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
    2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
    3. We will retain your personal data as follows:
      1. [personal data category or categories] will be retained for a minimum period of [period] following [date], and for a maximum period of [period] following [date].
    4. In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
      1. the period of retention of account data will be determined based on [specify criteria].
    5. Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  5. Amendments

    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We will notify you of significant changes to this policy by email, whereby you have subscribed to our email notifications and/or newsletters.
  6. Your Rights

    1. In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
    2. Your principal rights under data protection law are:
      1. the right to access;
      2. the right to rectification;
      3. the right to erasure;
      4. the right to restrict processing;
      5. the right to object to processing;
      6. the right to data portability;
      7. the right to complain to a supervisory authority; and
      8. the right to withdraw consent.
    3. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. Your personal data is accessible by visiting your account area when logged into our website.
    4. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
    5. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer required in relation to the reasoning for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is required: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
    6. In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
    7. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
    8. You have the right to object to our processing of your personal data for direct marketing purposes. If you make such an objection, we will cease to process your personal data for this purpose.
    9. You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
    10. To the extent that the legal basis for our processing of your personal data is:
      1. consent; or
      2. that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
      3. and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
    11. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
    12. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
    13. You may exercise any of your rights in relation to your personal data by means of either a written notice to us or by contacting us via email or a phone call. Including any other method outlined throughout this section.
  7. About Cookies

    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies may, depending on the organisation running the cookies concerned, be first-party cookies (set and run by the visited page and sharing the same domain) or third-party cookies if they are downloaded to your computer from a web server other than that used by the visited page.
    4. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  8. Cookies that we use

    1. We use cookies for the following purposes:
      1. authentication - used to identify you when you visit our website and as you navigate our website;
      2. status - helps us determine if you are logged into your account;
      3. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally; and
      4. cookie consent - to ascertain your approval of cookie storage.
    2. The table below specifically lists the cookies we collect and what information they store.
      COOKIE nameCOOKIE Description
      EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
      FRONTEND Your session ID on the server. This cookie is used to handle user sessions during visits.
      FRONTEND_CID You sesssion ID on the server. This cookie is used to handle user sessions during visits to https pages of the site.
      PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
      USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
  9. Cookies used by our service providers

    1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
    2. We use Google Analytics to help analyse the use of our website. Google Analytics gathers data about website use by means of first-party and third-party cookies. The information gathered relating to our website is used to create statistical reports about the use of our website. We use these reports to evaluate aggregate visitor usage so that we can optimise the content, and the site to better meet your needs. We do not combine the information collected through the use of Google Analytics with any personally identifiable information. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
    3. Based on our legitimate interest in the prevention of spam and abuse, we also use Google reCAPTCHA on our websites. This function is primarily used to distinguish whether an input is made by a natural person or abusive by automated processing such as a bot. The service includes the sending of the IP address and possibly other data required by Google for the reCAPTCHA service to Google. This is done by means of third party cookies. Additional information about Google reCAPTCHA and Google's privacy policy can be found at: https://www.google.com/intl/en-GB/policies/privacy/.
    4. The table below specifically lists our service providers cookies and what information they store.
      COOKIE nameCOOKIE Description
      _ga This first-party cookie stores a unique client identifier (Client ID) for a visitor of the website.
      _gat This first-party cookie is used to throttle request rate.
      _gid This first-party cookie is used to group the entire session’s activity together for each visitor. I.e. the page visits.
      NID This third-party cookie is used to store a Unique ID that is used to remember preferences
      CONSENT This third-party cookie is used by Google for cookie consent settings
  10. MANAGING COOKIES

    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647?hl=en (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. http://www.opera.com/help/tutorials/security/cookies/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/kb/PH21411 (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  11. DATA BREACHES

    1. We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
  12. HOW YOUR INFORMATION IS SECURE

    1. We use a secure server to store your information and comply fully with UK Data Protection laws. We will not sell, rent or loan any information collected on this website, unless stated in this Privacy Policy or agreed to by you. Librex Educational Ltd. takes every reasonable precaution to protect our users’ information with the aid of encryption software [SSL]. However, the Internet is not a 100% secure medium for communication and, accordingly Librex Educational Ltd. cannot guarantee the security of the information you send to us via the Internet. Librex Educational Ltd. is not responsible for any loss or damage you or others may suffer as a result of the loss of confidentiality of such information.
  13. LINKS FROM OUR SITE

    1. Our website may contain links to other websites.
    2. Please note that we have no control of websites outside of www.librex.co.uk If you provide information to a website to which we link, we are not responsible for its protection and privacy.
  14. EMPLOYMENT APPLICATION FORMS

    1. All application forms submitted to Librex Educational Ltd are stored on secure servers during the application process, and viewed the senior Management staff. Successful and unsuccessful candidate’s forms will be stored for future reference in case a similar role becomes available in the future. If you would like your information to be deleted after the application process, please inform senior staff during the application process.
  15. Details

    1. The website: http://www.librex.co.uk, is owned and operated by us.
    2. We are registered in England and Wales with the company number 1260261, and at the registered office: 310-316 Colwick Road, Nottingham, NG2 4GB. This is also our principal place of business.
    3. We are contactable via the following way(s):
      1. By post, using the registered office address outlined above;
      2. By telephone, on the telephone number provided on our website;
      3. By email, using the email provided on our website; or
      4. By using the contact form functionality of our website.